Contacts
Managing Contacts
Store and manage contact information for tenants, guarantors, applicants, suppliers and contractors. RentFig keeps their tenancies, Right to Rent, consents and referencing in one place.
Getting Started
- Add a new contact — Click 'Add Contact Manually' and choose the type: Tenant, Enquiry, Prospective Tenant, Guarantor, Old Tenant, Supplier, Maintenance Provider or Other. Tick "This is an organisation" for a council or company.
- Store contact details — Save addresses, an emergency contact, National Insurance number (encrypted), Right to Rent status and documents, and consents such as sharing a tenant's phone with contractors.
- Track tenant enquiries — Go to Contacts → Enquiries to log interest from prospective tenants (or share a public enquiry form) and match them to your properties.
- Reference applicants — Open References in the sidebar to order a full tenant reference, credit check or guarantor reference, send an application form, and track every order to its Pass or Fail verdict.
- Set up contractors — Maintenance → Contractors records each Maintenance Provider's trades, areas covered, Gas Safe number and insurance, so the best match is suggested for each job.
- See the history — A contact's page shows their linked tenancies, activity, consents and any application or referencing.
Common Questions
Can I import contacts from a spreadsheet?
Yes, use Settings → Import Data to upload a CSV file with contacts. Follow the column mapping guide to ensure data is imported correctly.
How do I track tenant enquiries?
Go to Contacts → Enquiries to record an enquiry (enquirer details, room types wanted, local authority, budget and move date), or share your public Enquiry Form link so enquiries are added automatically. Each one is Active, Matched or Closed.
How much does tenant referencing cost?
Members pay £17 for a full tenant reference and £7 for a credit check (guarantors too). Referencing 2–6 people for one property in one order takes 6% off each full reference.
Still need help?
Try our AI help bot — it can answer most questions instantly.
If it’s still not resolved, email us at support@rentfig.co.uk