Communication
RentFig Email
Send and receive email from your own RentFig address, free on every plan. On the Business plan Email is part of the Communication Hub, alongside SMS and WhatsApp.
Getting Started
- Activate your address — The first time you open Email, click 'Activate Email' to claim your username@rentfig.co.uk address.
- Compose an email — Click 'Compose', add recipients (and Cc if needed), a subject and your message. Drafts save automatically.
- Attach documents — Include leases, certificates, or other files directly in the email.
- Send now or schedule — Click Send to deliver it straight away, or tick 'Schedule for later' and pick a date plus a time of day (morning, midday or evening).
- Forward and reply — Open any email to reply, or Forward it on with its attachments.
- Send guides to tenants — Tenant Guides (under Email in the sidebar, Starter plan and above) holds ready-written guides you can email to tenants, print as posters or pin to their portal.
Common Questions
Are there email templates available?
There are no saved email templates. Tenant Guides gives you ready-written messages for tenants, and the Document Creator produces letters and notices you can email. SMS and WhatsApp templates are in the Communication Hub (Business plan).
What email address will tenants see when I send an email?
Your RentFig address (username@rentfig.co.uk), which you claim when you activate Email. Replies come back to your RentFig inbox, and you can set a forwarding address and sign-off in Email → Settings.
Can I schedule emails to send later?
Yes — tick 'Schedule for later' when composing and choose a date plus a time of day (morning, midday or evening). RentFig holds the message and sends it in that slot, attachments included. You can schedule up to a year ahead.
Still need help?
Try our AI help bot — it can answer most questions instantly.
If it’s still not resolved, email us at support@rentfig.co.uk