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Settings

Plans, Billing & Add-ons

Your plan, payment method, add-ons and AI credits are all managed on Settings → Account & Billing. Only the account owner can change the plan or billing.

Getting Started

  1. Compare the plans — Free £0 (2 tenancies), Starter £9/mo (10 tenancies), Standard £29/mo (30 tenancies) and Business £79/mo (60 tenancies). Properties are unlimited on every plan; yearly billing saves about 22%.
  2. Try Business free — New accounts start on Free. You can start a 30-day free trial of Business features from Account & Billing; a card or Direct Debit is needed, and nothing is charged until the trial ends.
  3. Pay by card or Direct Debit — Subscriptions are collected by Stripe, by card or Bacs Direct Debit, renewing on the day you subscribed. Upgrades are charged pro-rata straight away.
  4. Add what you need — On Account & Billing buy extra tenancies (£1.25/mo each on Standard and Business, £2/mo on Starter), bank feed connections (£3/mo each, Standard and Business), team seats (£3/mo each, Starter and Standard) or storage (£4/mo per 5 GB). E-signature packs (£2.50 per 10) are bought on Documents → E-Signatures.
  5. Watch your AI credits — Account & Billing shows the month's AI credits used and lets you top up (£5 for 250, never expire). The owner also sees AI usage by feature and by person, and can set a monthly limit for each team member.
  6. Cancel — Click Cancel subscription to move to Free at the end of your paid period (or Cancel trial to move to Free straight away). Your data is kept.

Common Questions

What happens if I go over my tenancy limit?

You can't add more tenancies until you buy extras on the Tenancies card in Account & Billing or upgrade. You can't reduce extras below the tenancies you already have.

Do you take GoCardless or PayPal?

No. Subscriptions are collected through Stripe only, by card or Bacs Direct Debit. One-off top-ups and tenant referencing are paid by card.

Can I earn credit by referring someone?

Yes. Settings → Refer a Landlord gives you a link: you earn £3 off a Full Tenant Reference when someone you refer completes one, and £1 off your bill for every monthly payment they make if they subscribe.

Still need help?

Try our AI help bot — it can answer most questions instantly.

If it’s still not resolved, email us at support@rentfig.co.uk