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Rent Chaser — Collect Overdue Rent

Rent Chaser raises rent invoices, records payments and emails tenants automatically when rent is late. Track who owes what, choose how firmly each tenant is chased, and send statements.

Getting Started

  1. View outstanding rent — Rent Chaser opens on Outstanding: every tenant who owes money, with ageing tiles (Due today, 1–30, 31–60, 61–90, 90+ days) you can click to filter, search, and Export CSV.
  2. Choose a chasing tier — In the Chaser column (or Rent Chaser → Chaser Settings) pick Off, Regular (Starter plan and above), or Chaser or Critical (Standard and above). Reminders are then emailed automatically on schedule with the tenant's statement attached — there is no manual 'send reminder' button.
  3. Record payments — Rent Chaser → Record Payment (or Record payment on the tenant's row). Pick the tenancy, the bank account it was paid into, the amount and date. Use 'Import from CSV' for many at once.
  4. Pause chasing — If a tenant has agreed an arrangement, set a Pause Until date on Chaser Settings; the arrears stay recorded.
  5. Send statements — Use Email statement on a tenant's row, or Rent Chaser → More → Tenant Statements to view, email or download a statement (Send All Statements emails every active tenant).

Common Questions

Can I send a reminder myself?

Chasing reminders are sent automatically according to the tenant's tier. To nudge a tenant yourself, use Email statement on their row in Outstanding — it emails their current statement.

What if a tenant disputes a payment?

Pause chasing for that tenant (a Pause Until date on Chaser Settings) while you sort it out, and keep a record with a tenancy note. If you need to correct what they owe, raise a credit note (Rent Chaser → More → Credit Notes) rather than editing a paid invoice.

Is there a grace period before marking rent as overdue?

Chasing starts from the tenancy's agreed rent collection day, not before. On the Regular tier the first overdue reminder waits until rent is about 14 days late (a friendly notice goes 2 days before it's due); Chaser and Critical start from day 1.

What does each plan include?

Invoices, payments and statements work on every plan. Choosing the Regular tier needs Starter or above; Chaser, Critical, Auto-escalate and Auto-reset need Standard or above; SMS reminders alongside the emails need the Business plan.

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If it’s still not resolved, email us at support@rentfig.co.uk