Tenancies
The Tenant Portal
Every tenant can have a private portal where they see their rent, documents and repairs, and report a problem — with no RentFig login.
Getting Started
- Send the link — Open the tenancy and click 'Send Portal Link'. The tenant needs an email address. The link lasts 30 days and sending it again renews it.
- Share documents — On the Documents page, set a document to Visible for the tenant and it appears on their Documents tab. Every view and download is logged on the tenancy's Timeline.
- Let tenants report repairs — On the Repairs tab the tenant clicks 'Report a repair', picks the type of problem and is shown who to call in an emergency first. Their request arrives in your Maintenance section.
- Pin tenant guides — From Tenant Guides, pin a guide (such as how to bleed a radiator) to the Guides tab of chosen properties' portals.
- What else tenants see — Invoices, Payments, Statements (download a rent statement), Questions (answers about their own tenancy) and an 'In an emergency' panel.
Common Questions
Does the tenant need an account?
No. The portal opens from their private link. It only shows their own tenancy and stops working if they're removed from the tenancy.
The tenant's link has expired. What do I do?
Click 'Send Portal Link' on the tenancy again — RentFig emails a working link valid for another 30 days.
Still need help?
Try our AI help bot — it can answer most questions instantly.
If it’s still not resolved, email us at support@rentfig.co.uk